Refund policy
When SYSTMS refunds, and how to ask.
SYSTMS is sold to businesses. This policy sits alongside our terms of service; where they differ, this page is the more specific.
Try it before you pay
Every new business gets 30 days of the whole product free, with no card needed to start. That is the time to decide whether it fits.
Monthly plans
Plans are paid monthly in advance. You can cancel at any time from Settings → Billing; you keep access until the end of the month you've paid for, and you are not charged again. We don't refund part-months. Before you go, you can download all your data from the same page.
When we do refund
- Charged by mistake — a duplicate payment, a charge after you cancelled, or the wrong plan: refunded in full.
- We let you down — if SYSTMS is unavailable or a core feature is broken for a significant part of a billing month through our fault, tell us and we will refund or credit that month in proportion.
- Price rises — if we raise the price and you cancel before the new price takes effect, you won't pay it.
- Anything else — ask. We look at every request, and would rather refund than keep a customer who isn't getting value.
How to ask
Email hello@systms.io from the account owner's address with the business name and what happened. We reply within five working days. Refunds go back to the card that paid, through Stripe, and usually arrive within 5–10 working days.
Your statutory rights
Nothing here affects any rights you have by law. The Consumer Contracts Regulations' 14-day cancellation right applies to consumers rather than businesses; if you are buying as an individual for personal use, contact us and we will apply it.